Privacy Policy

Last updated: 7 June 2026

1. Introduction

Civil Servants Pension Redress Initiative, also referred to as CPRI, respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit this website, buy a book, join our newsletter, contact us, or otherwise interact with CPRI.

CPRI is an independent public-interest publishing and information platform. It is not a government department, pension fund, pension administrator, claims-processing office, legal practice, financial adviser or payment agent.

This policy is intended to comply with the Protection of Personal Information Act, 4 of 2013, commonly known as POPIA, and other applicable South African privacy and electronic communications requirements.

2. Responsible party

For purposes of POPIA, the responsible party is:

Civil Servants Pension Redress Initiative
Legal entity / owner: Clifford Nasson
Physical address: 3 Fluweeltjie Str, Durbanville, 7550
Email: redress@cpri.co.za
Website: https://cpri.co.za/

Information Officer / Privacy Contact:
Name: Clifford Nasson
Email: redress@cpri.co.za

You may contact us using the details above if you have questions about this Privacy Policy or how your personal information is handled.

3. Important safety notice

Please do not send CPRI your ID number, pension number, banking details, passwords, one-time PINs, private pension records, claim documents or other highly sensitive personal information through this website, email, newsletter forms or contact forms.

CPRI does not process pension claims and does not require this information to sell books, send newsletters or respond to general enquiries.

CPRI will never ask you by email, newsletter, contact form or website message for your bank card PIN, banking password, one-time PIN or online banking login details.

4. What personal information we collect

We may collect the following categories of personal information, depending on how you use the website:

4.1 Website visits

When you visit the website, technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages viewed
  • Date and time of visit
  • Referring website or link
  • Basic cookie and analytics information, where applicable

4.2 Newsletter sign-ups

When you subscribe to the CPRI newsletter, we may collect:

  • Name
  • Email address
  • Province or region, if requested
  • Area of interest, for example reader, former public servant, family member, researcher, media or supporter
  • Date, time and source of consent
  • Newsletter engagement information, such as opens, clicks and unsubscribe activity

4.3 Book orders and WooCommerce purchases

When you buy or pre-order a book through the website, we may collect:

  • Name and surname
  • Billing details
  • Delivery details, where applicable
  • Email address
  • Telephone number, where needed for delivery or order communication
  • Order details
  • Product selected
  • Payment status
  • Delivery status
  • Order notes and customer service messages

We do not intentionally store full card numbers, card security codes or online banking login details on this website. Payments are processed through the selected payment provider.

4.4 Contact forms and enquiries

When you contact us through the website or by email, we may collect:

  • Name
  • Email address
  • Telephone number, if provided
  • Enquiry category
  • Message content
  • Any information you choose to include in your message

Please do not include ID numbers, pension numbers, banking details or private claim documents in your message.

4.5 Comments, accounts or login features

If comments, customer accounts or login features are enabled, we may collect the information needed to manage those features, such as username, email address, password credentials in encrypted form, account activity and order history.

5. Why we collect personal information

We collect and process personal information for specific, lawful and legitimate purposes, including:

  • To operate and maintain the website
  • To process book orders, pre-orders, payments, refunds, delivery and customer service requests
  • To send newsletters and updates where you have subscribed or otherwise lawfully consented
  • To respond to enquiries
  • To maintain records of consent, orders, refunds and communications
  • To improve website content, security and user experience
  • To prevent fraud, abuse, spam and unauthorised access
  • To comply with legal, tax, accounting, consumer protection and regulatory obligations
  • To protect the rights, safety and legitimate interests of CPRI, visitors, customers and subscribers

6. Newsletter and direct marketing

CPRI may send newsletters, book updates, public-interest articles, source notes, public-record updates and related communications to people who have subscribed or given appropriate consent.

CPRI uses a double opt-in process for newsletter subscriptions. After submitting the form, subscribers may receive a confirmation email and must confirm their subscription before being added to the mailing list.

Every marketing or newsletter email will include a clear unsubscribe option.

You may withdraw consent or unsubscribe at any time by using the unsubscribe link in the email or by contacting us at redress@cpri.co.za.

Withdrawing consent will not affect the lawfulness of processing that took place before the withdrawal.

We do not sell newsletter subscriber lists.

7. GetResponse and mailing list services

CPRI may use GetResponse or another email marketing service provider to manage newsletter subscriptions, email delivery, consent records, unsubscribe requests and email analytics.

When you subscribe to the newsletter, your personal information may be processed by that service provider on behalf of CPRI.

This may include your name, email address, subscription source, consent information, email opens, clicks and unsubscribe activity.

By subscribing, you understand that your information may be processed through the newsletter platform used by CPRI, subject to appropriate privacy and security safeguards.

8. Payments and order processing

Book orders may be processed through WooCommerce and the selected payment provider.

Payment providers may process payment-related information necessary to complete the transaction. CPRI does not require and should not receive your banking password, card PIN, one-time PIN or online banking login details.

Payment and order information may be retained where necessary for order fulfilment, refunds, tax, accounting, fraud prevention and legal record-keeping purposes.

9. Cookies and analytics

This website may use cookies and similar technologies to:

  • Make the website work properly
  • Remember cart or checkout information
  • Support security features
  • Improve performance
  • Understand how visitors use the website
  • Support newsletter, form or e-commerce functionality

You can usually adjust cookie settings in your browser. Blocking some cookies may affect website functionality, including cart, checkout or account features.

If analytics tools are used, they should be configured in a privacy-conscious way where reasonably possible.

10. Embedded content and external links

Pages on this website may include embedded content or links to third-party websites, such as videos, official documents, payment providers, newsletter platforms or public sources.

Third-party websites may collect information about you according to their own privacy policies. CPRI is not responsible for the privacy practices, security or content of external websites.

Visitors should review the privacy policies of any external websites they access.

11. Who we share personal information with

We may share personal information only where necessary and lawful, including with:

  • Website hosting providers
  • Website developers or technical support providers
  • Email and newsletter service providers
  • Payment processors
  • Courier or delivery providers, where physical delivery is required
  • Accounting, tax, legal or professional advisers
  • Fraud prevention, security or compliance service providers
  • Public authorities, regulators or law enforcement bodies where required by law

We do not sell personal information.

12. Cross-border processing

Some service providers, including newsletter, hosting, analytics, payment or technical service providers, may process information outside South Africa.

Where personal information is transferred or processed outside South Africa, CPRI will take reasonable steps to ensure that appropriate safeguards are in place, as required by POPIA.

13. How long we keep personal information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or allowed by law.

Typical retention periods may include:

  • Newsletter information: until you unsubscribe or request removal, subject to retaining necessary consent and suppression records
  • Order and payment records: for as long as needed for tax, accounting, consumer protection and legal purposes
  • Contact form enquiries: for as long as needed to respond and keep reasonable records
  • Technical logs: for a limited period needed for security, troubleshooting and website administration

When information is no longer required, we will take reasonable steps to delete, de-identify or securely archive it.

14. Security

CPRI takes reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

These measures may include secure website hosting, access controls, password protection, software updates, SSL encryption, limited admin access and careful handling of subscriber and order information.

No website, email system or online platform can be guaranteed to be completely secure. Visitors should also take care not to send sensitive personal information through insecure channels.

15. Your rights

Subject to POPIA and other applicable laws, you may have the right to:

  • Ask what personal information we hold about you
  • Request access to your personal information
  • Ask us to correct or update inaccurate information
  • Ask us to delete information where legally appropriate
  • Object to certain processing
  • Withdraw consent where processing is based on consent
  • Unsubscribe from direct marketing
  • Complain to the Information Regulator

To exercise these rights, contact us at redress@cpri.co.za.

We may need to verify your identity before acting on certain requests.

16. Children’s personal information

This website is not directed at children.

CPRI does not knowingly collect personal information from children without appropriate consent from a parent or guardian.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate steps.

17. Special personal information

CPRI does not request special personal information through this website.

Because the pension redress issue is sensitive, visitors may be tempted to submit personal pension history, identity details or private claim information. Please do not submit such information through this website.

If CPRI ever needs to process special personal information for a lawful purpose, it will only do so where permitted by POPIA and with appropriate safeguards.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on this page with a revised “Last updated” date.

Continued use of the website after changes are published means that you have read the updated policy.

19. Contact details

For privacy questions, access requests, correction requests, unsubscribe issues or complaints, contact:

Civil Servants Pension Redress Initiative
Email: redress@cpri.co.za
Website: https://cpri.co.za/

Information Officer / Privacy Contact:
Name: Clifford Nasson
Email: redress@cpri.co.za

20. Information Regulator

You may also contact the Information Regulator of South Africa if you believe your personal information has been processed unlawfully or your privacy rights have not been respected.

Information Regulator South Africa
Website: https://inforegulator.org.za/

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